Theamericanvisa.com - Refund policy

Effectiveness date: February 2026

General Terms and Conditions:

Refund Period: 15 calendar days from payment confirmation.
Request Method: Contact form or email to info@theamericanvisa.com.
Contact Form
Required Information: The same personal data provided in the application form
Refund for Card Payments: Same card; in Brazil, this also applies to off-site payments.
Refund for Payments through Other Methods: Only in Brazil.

Refund Amount:

If the refund request meets all the requirements and it is approved:

For Visa B1/B2:
- If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of the service will be refunded.
- If Client has completed the form and has been redirected to the Thank You page: 50% of the price of the service will be refunded, 100% of the Insurance fee will be refunded
For Canada Visa:
- If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of the service and government fees will be refunded.
- For any other status: 50% of the price of the service will be refunded.
Remark: Consular fees will only be refunded when they have not been paid to the Government of Canada.
I90 Green Card Renewal Applications
- If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of our service will be refunded.
- If Client has completed the form and has been redirected to the Thank You page: 50% of the price of the service will be refunded, 100% of the Insurance fee will be refunded
DS-160 form
- If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of our service will be refunded.
- If Client has completed the form and has been redirected to the Thank You page: 50% of the price of the service will be refunded, 100% of the Insurance fee will be refunded

Exclusions:

Handling fees/third-party commissions are non-refundable.
Refund requests can be rejected due to failure to meet requirements or cancellation of services.
Any consular fees already paid to the relevant authorities.

Additional Information:

"Denial Protection Service" is not refundable if the order has been completed and closed.
"Priority Service" is not refundable if the Client has completed the form and has been redirected to the Thank You page.

Remark: We recommend that you contact our Customer Service for any refund requests. Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service.

Important: The following constitutes a summary of our Refund Policy. For further information about our Refund Policy, please refer to the Terms and Conditions section of this website.